What the reader sees
When you start a call or chat, the reader sees the handle you chose, your profile picture (if you uploaded one), and any context you share with them during the session. They don't see your real name, your email, your phone number, your location, or your payment details. Your account information stays on our side.
You can use a pseudonymous handle — many callers do, especially when asking about sensitive personal situations. The reader won't know who you are unless you choose to share.
Privacy of the conversation itself
We don't record audio, video, or chat. Once a call ends, there's no saved transcript on our end and no recording on the reader's. If something you discussed matters to you afterward, take notes during the session.
Sessions run over encrypted connections (HTTPS for chat, secure media transport for video). The infrastructure is the same standard used by mainstream video calling services.
Payment and refunds
Stripe processes all payments. Cheddify never stores your full card number — only a tokenized reference Stripe gives us. Receipts go to your email after each call; you can review them anytime in your Wallet.
If a call goes wrong — reader disconnected and didn't reconnect, reading was wildly off-pattern from the reader's reviews, behavior crossed a line — open a dispute from the call detail screen. Most disputes are resolved within 48 hours. We refund when the issue is on our side or the reader's, including in cases where a reader was clearly distracted or unhelpful.
Harassment and blocking
Both buyers and readers can block any user. Blocking removes them from your grid, prevents them from messaging you, and hides your profile from theirs. You can unblock from Settings if you change your mind.
Reports of harassment are reviewed within 48 hours. Patterns of complaints lead to investigation and, when warranted, removal from the platform.
What we ask of readers
- Be honest about the limits of intuitive work — no one knows the future with certainty.
- Don't pressure callers to extend calls beyond what they want.
- Don't recommend supplements, courses, or services beyond the reading.
- Don't use clinical terminology or claim to diagnose mental health conditions.
- Stop the call promptly when the buyer asks to end.
Readers who repeatedly violate these expectations are removed from the platform.
What we ask of buyers
- Treat readers professionally — they're people doing skilled work.
- Don't ask readers to make medical, legal, or financial decisions for you. Those need licensed professionals.
- Don't share another person's private information without their consent.
- Use the dispute process rather than verbal aggression if a call doesn't go well.
Reporting and contact
If something serious happens — a reader behaved inappropriately, your payment wasn't handled correctly, anything that needs human review — email us from the link in the footer. A real person reads every email and responds within 48 hours, often faster for urgent issues.